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EHelpDesk provides a high-end customizable suite to meet your unique business needs. Its pure architecture is designed to deliver a vendor neutral help desk software and service desk software, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities.
It uses advanced features of browser technology to deliver a service management system which is compliant to ITIL and designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
It also provides a unique combination of powerful features, flexible configuration options, and affordability.
With a high configuration design for both Windows and web-browser interfaces the helpdesk suite enables the organization to have more fast responsive help desk operations.
Service level management enables the organization to specify deadlines for call types, escalate overdue calls etc.
Knowledge management provides researched solutions plus procedures for dealing with known issues.
Unique dashboard alert allows the organization to cater to recurring problems and workload imbalances, and enables organization to monitor performance in key service levels.
Asset management section which optimizes IT resources by tracking and managing all the assets of the organization.
Visitor Log provides a detailed log of visitors and their referrer, URL accessed time zone, time and IP address etc.
Call resolution analysis to evaluate help desk performance
EHelpDesk solution also helps you plan, implement, learn, manage or optimizing your organization.